Unit 1: Introduction to Entitlement Management

When new users—especially external users—join your organization, they often need access to multiple resources immediately. Delays in assigning access can slow productivity, disrupt projects, and create frustration for both users and administrators.

Microsoft Entra Entitlement Management solves this problem by providing a structured, policy-driven way to grant, review, and revoke access across applications, groups, and sites. It ensures that users get the right access, for the right amount of time, with the right approvals.

Entitlement management is a core pillar of identity governance and supports Zero Trust principles by enforcing least privilege, time-bound access, and regular reviews.

What entitlement management helps you achieve

• Provide self-service access requests with approval workflows.
• Automatically onboard and offboard external (B2B) users.
• Ensure access expires when it’s no longer needed.
• Delegate access management to business owners instead of IT.
• Maintain visibility and auditability of who has access to what.

Learning objectives

By the end of this module, you will be able to:

• Define catalogs and their purpose.
• Define access packages and policies.
• Plan, implement, and manage entitlements.
• Implement and manage Terms of Use.
• Manage the lifecycle of external users.
• Configure and manage connected organizations.
• Review per-user entitlements.